Shipping and Returns
Shipping and Return Policy
Welcome to tonysogi.com! We are committed to providing you with a smooth shopping experience. This Shipping and Return Policy outlines the terms and conditions regarding shipping and returns of your orders placed with us.
1. Shipping Information
We aim to deliver your order as quickly and efficiently as possible. Here are the key details regarding our shipping process:
Shipping Methods and Timeframes
- International Shipping: Delivery time vary based on destination, typically between 7-28 business days.
Please note that shipping times are estimates and may vary due to factors such as location, weather conditions, and holidays.
Shipping Costs
- International Shipping: International shipping costs vary based on the destination and will be calculated at checkout.
We offer free domestic shipping on orders over $50 (before taxes and shipping fees).
Order Processing
Orders are typically processed within 1-2 business days after receipt. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation with tracking details once your order has shipped.
Shipping Restrictions
Currently, we ship to most regions in the United States and internationally. However, certain locations may be excluded from our shipping services. Please check the available shipping options during checkout.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier's website.
2. Return and Exchange Policy
At tonysogi.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges under the following terms:
Return Eligibility
- Return Window: You have 30 days from the date of delivery to return items for a full refund or exchange.
- Condition of Items: Items must be returned in unused and unopened condition with all original tags, packaging, and receipts included.
- Exclusions: Certain items, such as sale items or gift cards, may not be eligible for return. Please refer to the product page for specific return eligibility.
How to Return an Item
- Contact Us: To initiate a return, please contact our customer service team at info@tonysogi.com with your order number and the item(s) you wish to return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization and detailed instructions on how to return the product.
- Ship the Item Back: Package the item securely and send it back to the address provided in the return instructions. You are responsible for the return shipping cost unless the return is due to an error on our part (e.g., damaged or incorrect items).
Refunds
Once we receive the returned item and confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method and should appear on your account within 7-10 business days. Please note that shipping fees are non-refundable.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at services@tonysogi.com. We will provide you with a return label and offer a replacement or refund based on your preference.
3. Cancellations
You can cancel an order within 24 hours of placing it. If your order has already been processed or shipped, we may not be able to cancel it, but you can return the item following our return policy.
4. Shipping and Return Policy Updates
We may update this Shipping and Return Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the new policy will be effective immediately upon posting.
Effective Date: December 12, 2024
We hope you enjoy shopping with tonysogi.com. If you have any further questions regarding shipping or returns, please don’t hesitate to reach out to our customer service team. We are here to help!