At tonysogi.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges under the following terms:
Return Eligibility
- Return Window: You have 30 days from the date of delivery to return items for a full refund or exchange.
- Condition of Items: Items must be returned in unused and unopened condition with all original tags, packaging, and receipts included.
- Exclusions: Certain items, such as sale items or gift cards, may not be eligible for return. Please refer to the product page for specific return eligibility.
How to Return an Item
- Contact Us: To initiate a return, please contact our customer service team at info@tonysogi.com with your order number and the item(s) you wish to return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization and detailed instructions on how to return the product.
- Ship the Item Back: Package the item securely and send it back to the address provided in the return instructions. You are responsible for the return shipping cost unless the return is due to an error on our part (e.g., damaged or incorrect items).
Refunds
Once we receive the returned item and confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method and should appear on your account within 7-10 business days. Please note that shipping fees are non-refundable.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@tonysogi.com. We will provide you with a return label and offer a replacement or refund based on your preference.
3. Cancellations
You can cancel an order within 24 hours of placing it. If your order has already been processed or shipped, we may not be able to cancel it, but you can return the item following our return policy.
4.Return Policy Updates
We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the new policy will be effective immediately upon posting.