Terms of service

Welcome to Tonysogi.com ("the Website"). By accessing and using the Website, you agree to comply with and be bound by the following terms and conditions ("Terms of Service"). Please read them carefully before using our services. If you do not agree with these Terms, please refrain from using the Website.

1. Acceptance of Terms

By accessing or using Tonysogi.com, you confirm that you have read, understood, and agreed to be bound by these Terms of Service, including any future modifications. If you do not agree to these Terms, you may not use our Website.

2. Services Provided

Tonysogi.com offers a platform for purchasing Traditional Chinese Medicine (TCM) and beauty products, including skincare items, herbal-based cosmetics, and other related products. All products and services provided through the Website are subject to these Terms.

3. User Eligibility

To use this Website, you must be at least 18 years old and possess the legal capacity to enter into binding contracts. If you are under 18, you may use the Website only with the involvement of a parent or legal guardian.

4. Account Registration

To make a purchase or access to certain features on the Website, you may be required to create an account. You agree to provide accurate, current and complete information during the registration process. You are solely responsible for maintaining the confidentiality of your account and password. If you suspect any unauthorized use of your account, you must notify us immediately.

5. Product Information and Pricing

All products listed on the Website are described and priced as accurately as possible. However, we do not guarantee that the product descriptions, pricing, or availability are error-free. Prices are subject to change without notice. In the event of an error in pricing or product information, we reserve the right to cancel orders or correct inaccuracies at our discretion.

6. Ordering and Payment

You may place an order by selecting items and completing the checkout process.
Payment must be made at the time of order placement. We accept various payment methods, including credit cards, PayPal, and other online payment options available on the Website.
Once your order is confirmed and payment is processed, you will receive an order confirmation email. We reserve the right to refuse or cancel orders at our discretion.

7. Shipping and Delivery

We will make every effort to process and ship orders promptly. Delivery time may vary depending on the shipping address and the shipping method chosen.
Shipping fees and applicable taxes will be added to your total order cost at checkout.
Tonysogi.com is not responsible for delays caused by third-party shipping carriers or unforeseen events (force majeure).

8. Returns and Refunds

Our return and refund policy allows you to return products in accordance with the conditions outlined on our Returns & Exchanges page.
Products must be returned in unused, unopened and resellable condition unless defective or damaged.
To request a return or refund, you must contact us within a specified period from the date of receipt, as stated in the return policy.

9. Intellectual Property

All content available on Tonysogi.com, including but not limited to text, graphics, logos, images, videos, and software, is the property of Tonysogi.com or its licensors and is protected by the copyright and other intellectual property laws. You may not copy, modify, distribute, or otherwise use any content from the Website without prior written permission.

10. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. By using our Website, you consent to the collection and use of your personal data as outlined in our Privacy Policy. We will not share your data with third parties unless required by law or with your consent.

11. Limitation of Liability

Tonysogi.com will not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Website or the products purchased. Our liability will be limited to the total amount paid for the product(s) in question.

12. Prohibited Activities

You agree not to use the Website for any unlawful purpose, including but not limited to:

Engaging in fraudulent or deceptive activities.
Uploading harmful or malicious software.
Violating the intellectual property rights of others.
Interfering with the operation of the Website or accessing the Website in unauthorized ways.

13. Termination of Use

We reserve the right to suspend or terminate your access to the Website at our sole discretion, without notice, if we believe you have violated these Terms of Service.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Guangzhou/ China].

15. Changes to Terms of Service

Tonysogi.com reserves the right to modify or update these Terms of Service at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon posting. We encourage you to review this page periodically for updates.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at: Email: info@tonysogi.com